In my line of work I’m always being asked for recommendations for equine dentists, farriers, chiropractors, saddlers.
I work on the basis that I can and will recommend those who I use for my horses. But sometimes I know that a client may be out of that professional’s area, so I have to have some alternative names up my sleeve.
I like to know who my clients use, for shoeing or saddle checks or massages. Because over time I can see the effect of their work, and get feedback from my clients if they are happy with the service they’ve had. Which means that when I’m asked for a recommendation I can say, “I have seen and heard good things about so-and-so who covers your area”, or “so-and-so has done a great job with a client’s horse who had a similar issue. Might be worth contacting them?”
Regardless of recommendations clients have though, I always suggest that they do their own research and make sure the name they’ve been given is a member of the society of their profession. For example, qualified saddlers should be members of the Society of Master Saddlers. According to the website, “The Society of Master Saddlers aims to ensure and achieve a high quality of workmanship through setting standards and overseeing the training of the membership’s workforce to give their customers a professional and quantified service. It continues its work to carry these standards through build, repair & fit, and to work towards the complete comfort and safety of horse and rider.” In layman’s terms, a master saddler attends regular training days and has certain standards to adhere to, which means you know you are going to get good service.
Equine dentists should be members of the British Association of Equine Dental Technicians; a list of members is found on the website, just as master saddlers are on their website. Again, you know that they are attending training days, have undergone numerous exams, and have a network of support from other professionals. This means that you could ring up one member, and whilst they may be too busy or not come out as far as your yard, they will be able to put you in contact with a qualified dentist who can help you.
Farriers have a more complicated set up as they invite vets to be part of their club too. But the Worshipful Company of Farriers is a good place to start your research, as it lists the various qualifications farriers can achieve, but doesn’t have a concise list of professionals that you can search from. In which case individually research the farrier you’ve been recommended to see that they’ve passed their qualifications and if they’re training towards further exams. A lot of farriers have independent businesses, even when fresh from an apprenticeship, which I see no reason to avoid. Being fresh out of college means that they will have had access to the latest technology and knowledge. However, experience is important and can only be gained with time, so I would want my fresh faced farrier to have a supervisor. Perhaps a more experienced farrier whom they work with once a week/month and who they can ask for advice should they come across a problem they haven’t encountered before. You can only find this out by talking to individual farriers though, and making your own assessment as to whether they are able to shoe your horse well. This is more of a consideration if your horse has special foot care requirements, such as being laminitic or having a conformational defect.
Physiotherapists, chiropractors, and equine masseuses all have their own governing bodies, so it is worth spending some time looking individuals up to see their credentials, be it examinations or experiences.
Of course, instructors have the BHS to govern us; provide training days, insurance, and support the exam system. There are also databases for Pony Club, British Dressage, British Eventing, British Showjumping etc trainers, who are also required to stay up to date with their first aid, child protection, and professional training. Regular training days ensures that we stay abreast of any training developments, new equipment to aid performance, and any rule changes to disciplines. The same goes for saddlers attending seminars where they will see new designs of tack, or witness new materials which are being developed. Dentists or physiotherapists will be introduced to new techniques or tools to help them do their job.
I would also say that it is important to chat to the professional you are considering using and see if you like them; get good vibes and find them personable. Qualifications count for a lot I feel, not only because they have the correct foundations to work from, but because they will have a network of support, both of which will help them get a vast range of experience to enhance their qualifications.
So my advice to anyone looking for a professional for any aspect of your horse’s care, is to ask a couple of friends or mentors, who’s opinion you trust and who knows your horse, and then do your own research to ensure that they are qualified, experienced enough to work with your horse, and part of a society or association which ensures they will continue to provide the best service that they can.